At Shaleni, we are passionate about providing high-quality products and an excellent shopping experience. If your order doesn’t meet your expectations, we’re happy to offer a return or exchange within 30 days of receiving your item. To be eligible, the product must be unused, in its original condition, with tags attached, and in the original packaging. Returns are processed through our website.

We’ve made the return process as easy as possible! Here’s how it works:

Once we receive and inspect your returned item, a refund will be processed to your original payment method within 5-10 business days.

Returns are processed within 3-5 business days after they reach our warehouse. You can check the status of your return using the RMA number provided. If you need further assistance, email us at support@shaleni.com.

If your return tracking shows “Delivery Failed,” don’t worry! This may occur if the return was delivered outside of business hours or over the weekend. Please check your tracking information again on the next business day.

Once your return is processed at our warehouse, your refund will be credited back to your original payment method. Expect to see it reflected in your account within 3-10 business days. Some banks may take additional time to process the transaction.

We offer a variety of secure payment methods:

We accept cryptocurrency as a payment method. Here’s how it works:

No customs duties are collected for orders delivered within the UAE or the European Union. However, for orders shipped to other countries, local customs duties and taxes may apply, depending on the regulations of the destination country. No customs duties apply to orders shipped to Ukraine.

We offer a variety of secure payment methods:

We accept cryptocurrency as a payment method. Here’s how it works:

No customs duties are collected for orders delivered within the UAE or the European Union. However, for orders shipped to other countries, local customs duties and taxes may apply, depending on the regulations of the destination country. No customs duties apply to orders shipped to Ukraine.

We offer a variety of secure payment methods:

We accept cryptocurrency as a payment method. Here’s how it works:

No customs duties are collected for orders delivered within the UAE or the European Union. However, for orders shipped to other countries, local customs duties and taxes may apply, depending on the regulations of the destination country. No customs duties apply to orders shipped to Ukraine.